Data Protection and Privacy Policy 

Data Protection and Privacy Policy

Last updated: 1st October 2024

1. Introduction

Global Social Innovators (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our Clientss and users (“you”, “your”). This Data Protection and Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the U.K. General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Please read this policy carefully to understand our practices regarding your personal data.

2. Data Controller

For the purposes of data protection law, Global Social Innovators is the “data controller” of your personal data. Our registered office is located at [Company Address]. If you have any questions or concerns about this policy, you can contact our Data Protection Officer (DPO) at [DPO email address] or [phone number].

3. What Personal Data We Collect

We collect and process the following types of personal data:

3.1 Personal Data You Provide

Account Information: Name, email address, phone number, postal address, payment details, and subscription preferences.

Communications: Any messages or communications you send to us, including support requests and feedback.

Preferences: Information about your preferences, such as notification settings and communication preferences.

3.2 Data We Collect Automatically

Usage Data: Information about how you interact with our website, including IP addresses, browser type, pages viewed, and time spent on our site.

Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing behavior. For more details, please refer to our [Cookie Policy].

4. How We Use Your Personal Data

We use your personal data for the following purposes:

4.1 Providing Our Services

• To create and manage your account.

• To process subscription payments.

• To provide access to the features and services included in your subscription.

4.2 Clients Support

To respond to your support requests and resolve any issues you may encounter.

To send service-related messages, including account confirmations, subscription renewals, and important service updates.

4.3 Improving Our Services

To monitor and analyse usage trends and preferences, which helps us improve the service and user experience.

To conduct surveys and collect feedback.

4.4 Marketing and Promotions

With your consent, we may send you promotional materials, newsletters, and special offers. You can opt out of marketing communications at any time by adjusting your preferences in your account settings or using the “unsubscribe” link in emails.

4.5 Compliance with Legal Obligations

To comply with our legal obligations, such as financial record-keeping and reporting obligations.

To prevent fraud or unauthorised activity on your account.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Performance of a Contract: To provide and manage your subscription, we process personal data to fulfill our contractual obligations.

Legitimate Interests: We may process data to improve our services, secure our website, and conduct marketing activities, provided these interests are not overridden by your rights.

Consent: We rely on your consent to send marketing communications or to use cookies and tracking technologies where required by law.

Compliance with Legal Obligations: We process personal data when necessary to comply with legal requirements.

6. How We Share Your Personal Data

We may share your personal data with third parties in the following circumstances:

6.1 Service Providers

We use trusted third-party service providers to assist in delivering our services. These include:

• Payment processors to handle subscription payments securely.

• Cloud hosting providers for data storage.

• Marketing platforms to send promotional communications.

All service providers are required to comply with data protection laws and safeguard your personal data.

6.2 Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement).

6.3 Business Transfers

If we undergo a business transaction such as a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any change in ownership or use of your personal data.

7. International Transfers of Data

If we transfer your personal data outside of the U.K. or European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data. This may include using contracts approved by the European Commission or ensuring that the recipient is part of a certified international framework (such as the EU-U.S. Privacy Shield).

8. Data Retention

We retain your personal data for as long as is necessary to fulfill the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

Account Information: Retained for as long as your subscription is active and for a reasonable period afterward to comply with legal and accounting obligations.

Marketing Data: Retained until you withdraw your consent or opt-out of marketing communications.

9. Your Rights

Under U.K. data protection law, you have the following rights regarding your personal data:

9.1 Access

You have the right to request access to the personal data we hold about you. We will provide a copy of this information, unless there are legal reasons preventing us from doing so.

9.2 Rectification

If the personal data we hold is inaccurate or incomplete, you have the right to request correction or completion.

9.3 Erasure (Right to be Forgotten)

You can request that we delete your personal data if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where consent is the legal basis).

9.4 Objection to Processing

You can object to the processing of your personal data based on legitimate interests or direct marketing purposes.

9.5 Data Portability

You have the right to request a copy of your data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller where technically feasible.

9.6 Restriction of Processing

You can request that we restrict the processing of your data if you contest its accuracy, if processing is unlawful, or if you have objected to processing.

9.7 Withdraw Consent

If we are processing your personal data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [DPO email address]. We will respond to your request within one month, in accordance with GDPR requirements.

10. Security of Your Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These include secure data storage, encryption, and access control.

11. Changes to This Policy

We may update this Data Protection and Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be communicated to you, and the updated policy will be available on our website.

12. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the U.K. Information Commissioner’s Office (ICO).

• Website: https://ico.org.uk/

• Phone: 0303 123 1113

13. Contact Us

If you have any questions or concerns about this Data Protection and Privacy Policy, or if you wish to exercise your rights, please contact us at:

• Email: hello@globalsocialinnovators.org.uk

• Phone: 033

• Address: 1349 London Road Leigh-on-Sea SS9 2AB