Renewal and Exit Policy 

Last updated: 1 October 2024

1. Introduction

This Renewal and Exit Policy outlines the procedures for renewing your subscription to Global Social Innovators (“we”, “us”, “our”) and the steps you can take to cancel or exit your subscription. By subscribing to our services, you agree to this policy.

2. Renewal Policy

2.1 Automatic Renewal

All subscription plans are set to automatically renew at the end of each billing cycle (either monthly or annually) to ensure uninterrupted access to our services. The renewal will be processed using the payment method you provided during your initial subscription, and you will be billed the applicable subscription fee on the renewal date.

2.2 Notification of Upcoming Renewal

We will send a reminder notification at least [X days] before your subscription is set to renew, particularly for annual subscriptions. This reminder will provide details about the upcoming renewal, including any changes to pricing or terms.

2.3 Reviewing and Updating Your Subscription

You can review or update your subscription plan, billing information, or payment details at any time by logging into your account on our website. If you wish to make changes to your subscription before the renewal date, ensure that you do so at least 24 hours before the renewal date to avoid being charged for the next billing cycle.

2.4 Subscription Upgrades and Downgrades

• Upgrades: If you upgrade your subscription during a billing period, the change will take effect immediately, and you will be charged a pro-rata amount based on the remaining days in your billing cycle.

• Downgrades: If you downgrade your subscription, the change will take effect at the end of your current billing period. You will continue to have access to the features of your current plan until the next renewal.

3. Exit (Cancellation) Policy

3.1 Cancelling Your Subscription

You can cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of the current billing period, and you will not be charged for the next billing cycle.

To cancel:

1. Log into your account on [website link].

2. Navigate to the “Account Settings” or “Subscription Management” section.

3. Select “Cancel Subscription” and follow the instructions.

If you have any issues with cancelling, please contact our support team at [email address] or [phone number].

3.2 Effective Date of Cancellation

Once you cancel, your access to the service will continue until the end of your current billing period. After this date, your subscription will not renew, and access to all subscription features will be discontinued.

3.3 Immediate Termination by Us

We reserve the right to terminate your subscription immediately and without notice if you breach our Terms and Conditions, Fair Use Policy, or engage in unlawful activities. In such cases, you will not be eligible for any refunds for the unused portion of your subscription.

4. Refunds

Refunds are not typically provided for the unused portion of your subscription after cancellation, except under the following circumstances:

You cancel within the 14-day cooling-off period (under U.K. law) for new subscriptions.

There has been a billing error on our part.

We terminate your subscription for reasons other than a breach of terms or unlawful activity.

For more details on refunds, please refer to our Cancellation and Refund Policy.

5. Re-Subscribing After Cancellation

If you cancel your subscription and later decide to re-subscribe, you can do so at any time. However, any promotional offers or discounts that applied to your original subscription may no longer be available. Your new subscription will be subject to the current pricing and terms available at the time of re-subscription.

6. Data Retention and Account Deletion

6.1 Data Access After Exit

Once your subscription ends, your account will be downgraded to a free account (if applicable), and access to premium content and features will be restricted. However, basic access to your account and some limited features may still be available unless you request account deletion.

6.2 Requesting Account Deletion

If you wish to permanently delete your account and all associated data, you may submit a request to our support team at [email address]. Once your account is deleted, all personal data and subscription history will be permanently removed from our system, except for data we are required to retain for legal or financial reasons.

6.3 Data Retention for Legal and Accounting Purposes

We will retain certain information related to your subscription (such as billing records) as required by law, even after account deletion. This information will be stored securely and only accessible for legal or regulatory compliance purposes.

7. Changes to This Policy

We reserve the right to update this Renewal and Exit Policy at any time. Any significant changes will be communicated to you via email or your account dashboard. Your continued use of the service after changes have been made will constitute acceptance of the updated policy.

8. Contact Us

If you have any questions or need assistance with renewing, upgrading, downgrading, or cancelling your subscription, please contact us at:

• Email: hello@globalsocialinnovators.org.uk

• Phone: 033

• Address: 1349 London Road Leigh-on-Sea SS9 2AB